Successful restaurants are good ideas built on solid businesses.

Learn from industry experts at your own pace, in the areas of leadership development, operations, restaurant development, product development, franchising, brand, people, and finance.

Education is the Core of Who We Are

So much so, we turned our education platform—the Full Course Learning Center—into a 501(c)3 to make education and support accessible to all.

Focused Learning

People
$ 35.00 USD

Create Positive Culture

Learn 5 simple ways to help improve your culture at work.
by 
Lissa Bowen
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1
 Lesson(s)
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People
$ 10.00 USD

Employee Value Proposition

Discover why your employees work for you and how you can use that insight to keep them.
by 
Lissa Bowen
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4
 Lesson(s)
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People
$ 29.00 USD

Sourcing Top Talent

Discover best practices through Manpower Planning, Job Descriptions & Postings, and Sourcing Top Talent.
by 
Lissa Bowen
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3
 Lesson(s)
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People
$ 79.00 USD

Interviewing 101

A beginner’s guide to improving your recruiting process to select and attract the best talent.
by 
Lissa Bowen
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1
 Lesson(s)
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People
$ 99.00 USD

Talent Bundle

A bundle of 3 of our talent courses: Employee Value Proposition, Sourcing and Interviewing.
by 
Lissa Bowen
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8
 Lesson(s)
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Deeper Dive Lessons

People
$ 99.00 USD

Building Your Dream Team

Your success is a direct result of your team. In this lesson, we focus on building your team by prioritizing the employee experience through onboarding, training, and retention. 
by 
Lissa Bowen
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1
 Lesson(s)
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People
$ 99.00 USD

Designing Your Dream Team

Loyal teams are built from within. In this lesson, discover what makes your business unique then use it to plan, attract, source, interview and hire the best talent. 
by 
Lissa Bowen
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1
 Lesson(s)
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Multi
$ 99.00 USD

Monitoring the Bottom Line, Inventory and Ordering

In any business, regularly monitoring your data is critical to your bottom line. In this lesson, we discuss improving profits through focusing on processes, including inventory management, tracking costs, and proper ordering.
by 
Full Course Team
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1
 Lesson(s)
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Operations
$ 99.00 USD

The How: Operations Once You're Open

You can’t improve what you don’t measure. In this lesson, we discuss setting goals and measuring progress in specific areas in order to measure, iterate and improve.
by 
James Kahler
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1
 Lesson(s)
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Brand
$ 99.00 USD

Developing + Executing Your Marketing Strategy

Your Why? is the beginning of the story of your brand. Your marketing strategy is how you sell that story to your audience in a way that resonates. In this lesson, we discuss best practices to market your business.
by 
Stephanie Rachmeler
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1
 Lesson(s)
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Multi
$ 99.00 USD

Developing Your Sales Strategy

Behind every successful restaurant is an ever-evolving strategy. In this lesson, we discuss developing your sales strategy using segmentation, menu efficiencies, LTO, catering, delivery, and other revenue streams.
by 
Full Course Team
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1
 Lesson(s)
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Brand
$ 99.00 USD

The Grand Opening

Planning for your brand opening event begins months in advance. In this lesson, get a detailed breakdown of your Grand Opening Calendar, starting from 3 months out all the way through your opening week.
by 
Stephanie Rachmeler
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1
 Lesson(s)
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Operations
$ 99.00 USD

Ramp Up to Opening

Opening a restaurant is more than finding a location and sourcing product. In this lesson, we discuss inspections leading to CO, training your new team, soft launches, and Grand Opening preparation.
by 
James Kahler
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1
 Lesson(s)
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Finance
$ 99.00 USD

Start-Up Legal, Banking + Accounting

You’re not a lawyer, banker or accountant, but as a business owner, it’s important to understand best practices in these areas. In this lesson, we dive into what start-up business owners should know.
by 
Lauren Fernandez
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1
 Lesson(s)
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Brand
$ 99.00 USD

Your Why in Action

Now that you’ve defined your “Why?, the next step is putting it into action. In this lesson, we teach you how to document your Why? in a way that resonates with your team and customers.
by 
Stephanie Rachmeler
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1
 Lesson(s)
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Finance
$ 99.00 USD

Lease Agreements 101

A bad lease agreement can set you up for disaster for many years. In this lesson, we teach you how to understand lease agreements and manage costs. 
by 
Lauren Fernandez
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1
 Lesson(s)
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Multi
$ 99.00 USD

Find Your Why

Your “Why?” is the north star for all your business decisions. In this lesson, we teach you how to articulate yours.
by 
Full Course Team
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1
 Lesson(s)
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Multi
$ 3,000.00 USD

LAUNCH

The Playbook to Opening, Owning, and Operating Your First Restaurant.
by 
Full Course Team
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12
 Lesson(s)
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Live Training Designed Around You

In addition to our standard webinar offerings, we offer fully customizable workshops to support your team's growth and needs.
People

Interviewing for Retention

Learn interview techniques that create a great experience for your candidate.
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Leadership

Leadership Development

Leadership training solutions for your manager's development.
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Leadership

Multi-Unit Leadership

Start newly promoted mulit-unit leaders off on the right foot!
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People

Unconscious Bias

Learn how to help employees recognize, understand and manage hidden biases.
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People

Communication Effectiveness

Learn how to build a highly communicative and productive team.
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Schedule a call with us today and we will create a plan customized for you!

Read, Watch + Listen

Watch

Get More Guests More Often

with
Stephanie Rachmeler
Join Stephanie Rachmeler, Director of Marketing + Design and Olga Berkovich Lopategui of OLLO Restaurant Loyalty Specialists talk about building your restaurant's loyalty program!
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Watch

citybiz CEO Interviews

with
Lauren Fernandez
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Watch

On positive affirmations, work life balance, and entrepreneurship

with
Lauren Fernandez
see more
Listen

Growth is About More Than Money

with
Lauren Fernandez
see more
Watch

Employees Abandoned Us. But It's Our Fault. Now Let's Fix It!

with
Lissa Bowen
Learn what restaurant industry leaders can do better to keep the great people they have and attract the best and brightest.
see more
Watch

Boost Employee Retention

with
Lissa Bowen
Robert Snyder from Hourwork is our guest on the next edition of The Rising Tide, our monthly speaker series where we always keep it real, tackling tough topics in the industry with actionable tips from the Pros.
see more
Watch

Financial Resources for Restaurant Workers

with
Lissa Bowen
Financial Resources for Restaurant Workers: Industry Secrets and Best Practices- Recorded on March 29, 2022. Lissa Bowen, Full Course chief people + culture officer, welcomes Sheila Bennett, executive director of Children of Restaurant Workers (CORE), and Alison Anne, founder of Alison Anne Coaching, to discuss everything from creating personal budgets to financial resources and more.
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Watch

You Need a Virtual Brand

with
Stephanie Rachmeler
Join Lauren Fernandez as she talks with Carl Orsbourn and Meredith Sandland, authors of Delivering the Digital Restaurant, about adding a virtual brand to your business.
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Watch

The Digital Divide

with
Stephanie Rachmeler
Why Some Restaurants Outperform Others. Join Stephanie Rachmeler, Full Course Director of Marketing + Creative, welcomes Brendan Sweeney, CEO and co-founder of PopMenu. They explore one of the most important factors separating high-performing restaurants from others. By tracking data from more than 7,000 restaurants, PopMenu shows how online and on-premise tech usage directly influence guest volume, revenue and competitive standing.
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Listen

Know Yourself, Be Aligned, and Grow

with
Full Course Team
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Listen

Who Comes First: The Employee or Guest?

with
Lissa Bowen
see more
Listen

Restaurant Trends

with
Lauren Fernandez
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Listen

Creating Systems for Restaurant Growth

with
Lauren Fernandez
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Listen

Getting the Most out of Your Restaurant

with
Lauren Fernandez
see more
Listen

Coming Into Your Power

with
Lauren Fernandez
see more
Listen

Who's That Lady

with
Lauren Fernandez
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In the Press

the full course team in the news

Good Impressions: How to Simplify Restaurant Openings

A solid plan for your grand opening is critical to the future success of your restaurant. Don't let the key details that can make or break a successful opening get lost in the shuffle.
read article

Meet Full Course’s Lissa Bowen

Lissa Bowen has been in the restaurant industry for nearly 30 years and feels the current retention practices do not always meet the real needs of the employees the industry is serving.
read article

Want to Start a New Concept or Expand Big Time?

Everyone with the dream of starting a restaurant also has a dream of money falling from the sky to get those doors open. Lauren Fernandez, founder and CEO of Full Course, an Atlanta-based restaurant development and investment firm, knows her job is to shake off some of the stardust.
read article

Restaurants Are Moving Toward a Fast Casual Model and Why Investors Love It

“Our restaurants have certainly taken many hits these last few years,” explains Fernandez. “The COVID-19 pandemic has presented hurdles that our restaurants continue to overcome. As a result, they want to operate smarter and contribute to their overall guest experience in the very best way.”
read article

Why Restaurants Are Moving Towards a Fast-Casual Model

One trend is many restaurants are moving toward a fast-casual model. Lauren Fernandez, Founder and CEO of Full Course, is a veteran of the restaurant and beverage industry and offers her expertise in why this trend is important to the future of the industry.
read article

Full Course Founder Lauren Fernandez on positive affirmations, work life balance, and entrepreneurship

The Female Founder is a show all about helping women grow their businesses and reach their full potential. Each episode will highlight inspiring stories and advice from female entrepreneurs to help you build and grow your business.
read article

4 Qualities Restaurant Franchisors Look For in a Franchisee

Good restaurant franchisees have "an aptitude towards service to others," says Lauren Fernandez, founder and CEO of Full Course, "because you can train anyone to run a restaurant, but it's very hard to coach somebody to be a nice person."
read article

What's Hot in Restaurant Franchising Right Now? Two Industry Experts Weigh In

"I have worked with brands where there was no online ordering, but you no longer can get away with ignoring technology in restaurants," says Lauren Fernandez, founder and CEO of Full Course.
read article

Lissa Bowen and James Kahler Join Full Course

Full Course, an innovative restaurant investment firm dedicated to growing emerging brands through education and resources, is expanding its executive leadership team by welcoming Lissa Bowen and James Kahler.
read article

How to Create Positive Restaurant Employee Culture

“A positive company culture is one where employees feel valued and supported,” says Bowen, a recruiting expert with nearly 30 years of experience in acquiring and retaining restaurant industry talent.
read article

Full Course Introduces LAUNCH: The Playbook to Successfully Open, Own and Operate Your First Restaurant

Full Course, an innovative restaurant investment firm dedicated to growing emerging brands, introduces LAUNCH: The Playbook to Successfully Open, Own and Operate Your First Restaurant, a 12-module workshop designed to help entrepreneurs opening their first location.
read article

Lauren Fernandez named to Nation's Restaurant News Power List 2022

Selected by the editors of Nation’s Restaurant News, the 9th annual Power List is the definitive list of people who are evolving the restaurant industry through fresh ideas and game-changing approaches.
read article

4 Keys to Retaining Restaurant Talent During ‘The Great Resignation’

In today’s competitive market, employers should make sure they are educating prospective hires about their employee value proposition—the rewards and benefits employees receive in return for their contributions to the business.
read article

Restaurant Investment Group Launches to Support Restaurateurs

Full Course is a restaurant investment group dedicated to changing the way new and emerging restaurants grow their brands. The company focuses on the people who make restaurants successful, by taking a hands-on approach to business.
read article
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A rising tides lift all boats.

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